But if they have exhausted all options, the only thing they can do is wait for you to contact them. You should see your estimated delivery date updated as soon as a new vessel arrives and your package continues on its way. But most of the time DHL tracking is accurate. Poland . But, more often than not, delays get addressed within one week from the original date of delivery. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. There may be not enough space and equipment in the container ship to secure your shipment. Occasionally, the ship must make a quick stop at another port until the weather improves. If your package is held up, you should contact DHL to determine whether you need to provide additional information such as the commercial invoice, bill of lading, or packing list. Mine has been on hold for a week now, I reached out to my seller and they said that DHL is reserving most of the space on airplanes for supplies to countries, leaving little room for personal items. How to Contact DHL About a Shipment on Hold. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. As a result, there will be a shipping delay. CR2025 Vs CR2032 Battery What Is the Difference? What do I need to do to release my shipment? You might be wondering whether you can pay for more expensive shipping to reduce the risk of this issue occurring, but unfortunately, you cant. The best thing to do is just to wait and see if the message gets updated. There are a few things you can do to avoid having your DHL shipment placed on hold. Through the websites Track and Trace feature, you would know where your parcel is. The package awaiting the next ship/flight/truck. Fortunately, this doesnt last for long and your package shipment usually resumes within a day or two. Generally, DHL doesnt hold any package for more than 1 week. Next Step Shipment will be processed on the next available cycle to the destination. Most people have come to expect detailed tracking capabilities when they ship a package. Looking for recommendations. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. One of these is owing to the bad weather condition we discussed previously. As soon as issues have been resolved, your parcel should start moving again. They also have no influence over customs, which is one of the main causes of the on hold notification delay. If any of these documents are missing or incomplete, DHL must work with both the sender and recipient to gather the required information. Home / DHL Shipment On Hold | 10 Common Causes Inside + What They Mean. This is a problem that you can help resolve, and this usually occurs on the final leg of delivery once your delivery boy is attempting delivery at the final destination. Italy. It might not be moving because it is held up in customs. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. Look no further! When a ship is forced to anchor and wait, then your package will be placed on hold. This is somewhat a result of the reason mentioned above. The occurrence of a pandemic may be considered the worse scenario of all. Delay of shipment may result from bad weather conditions. Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. Often, on hold is nothing to worry about. If its being held up due to traffic, itll most likely be resolved fast. For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. ), it can also happen within a country. If there are strikes in the area, this is likely the issue. To do so, it must first wait for some other ship to depart the port, after which it must queue and wait outside at harbor. You might find this issue dragging on for many working days. Why my shipment is on hold DHL? Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. Try it free. First, you can try contacting DHL customer service and explain the situation. Incomplete documentation or contact details reported by U.S custom clearance. Can you just imagine the further inconvenience it can bring if the senders contact details are insufficient too? Unfortunately, this is often a problem for all carriers and not just DHL. For examples of the tracking numbers used on DHL shipments, please click here. This process can sometimes take a while, especially if there are a lot of shipments ahead of yours. There are several things that can cause a delay in your shipping. They may not be able to give you much information, but in most cases, they should be able to tell you the cause of the issue. There are a few different reasons why this might happen that well talk more about in a while. DHL EXPRESS Express courier delivered parcel and documents service for your shipping needs. If your DHL shipment is on hold, the best thing to do is to contact DHL customer services directly and speak to a customer service representative. Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. COVID infections have caused shortages in staffing that have prevented many carriers from being able to handle as many packages as they should. Their Virtual Mailbox is great to have while on the road. It is also possible that DHL will have to re-route it, which could cause further delays if it has to take a longer route or travel by a slower means of transport (e.g. The difficulty with this is that the domino effect can arise. Frequently Asked Questions. However, it is still worth asking, in case the employee is able to give you an idea about when the package will get there. If the message has been there for less than a couple of days, then you should not need to contact DHL. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. Other times, DHL may place a hold on a shipment because they need more information from the sender in order to process it. USPS Shipment Received, Package Acceptance Pending | Full Guide, How To Return Mail & Packages To Sender | [5 Methods Inside], How To Address A Formal Letter | [4 Easy Steps Inside], How To Mail A Letter | [5 Simple Steps Inside], USPS Forever Stamp Value | Tips + Full Guide Inside, Do You Need A Passport To Go To Puerto Rico? New Zealand. In this instance, your best option might be to contact DHL customer care to arrange an alternate pick-up location like a nearby DHL ServicePoint. After 2-3 days, the status of the package will become normal again. Get rate quotes, courier delivery services, create shipping labels, ship packages and track international shipments in MyDHL+. When is DHLs latest delivery time? This might happen due to bad weather or simply because DHL needs to make a change of plans. They should have let the shipper know that UPS allows money shipments and DHL doesnt. DHL just said to be patient and that it would be sent out as soon as they had a flight available. This could be due to many different reasons. This is highly dependent on the source of the delay. Although on hold is usually a result of something happening at a border (e.g. The delivery company itself probably cannot do much either. Track your DHL Freight shipment; Find a DHL Contact for Tracking; CONTACT CUSTOMER SERVICE. Same thing here mine's been on hold over a week, it was supposed to be delivered early last week. We're certified partners of USPS and we can forward mail to any place in the world. I travel around the world and US. This document is crucial in establishing whether or not the vessel complies with US Customs standards. Take your post-purchase order tracking experience to the next level. If that is the case, we display the first ten results. It is usually due to a delay in the packages journey. Don't love it? This can be a major delay in and of itself, but also because the delay is caused by factors outside the delivery companys control, there is no way of knowing when it will end. Enter your DHL Hong Kong tracking number and get updates with one click. The DHL shipment on hold status can be frustrating because it almost always means a delay in the delivery of your package. These reasons for the DHL hold may include the following: In most cases, we give a week or two for parcels to be finally delivered. Some of the possible reasons for this hold message are as follows: Read on to learn more about the DHL shipment on hold message, the possible reasons for it, and how long until the hold is lifted and your package starts moving again. Driven by the power of more than 380,000 employees, we deliver integrated services and tailored solutions for managing and transporting letters, goods and information. Importers cant always be at the port to track shipments. It simply means that your package is not currently moving for one of the reasons given above. No hidden fees. In some cases, DHL might remove this shipment status in a day. Available to private and business customers. Manage shipment as a guest. Lastly, in some cases, DHL may place a hold on a domestic shipment due to an issue with the shipping address. shipment on hold. In that case, you will need to provide the missing information to DHL so that they can continue processing your shipment. The best thing you can do is contact DHL for updates. The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). Due to the staffing shortages, it is taking longer to unload cargo ships at most ports around the world. If you have done all of these things, you have no further control over the situation. Again, not very common but it does happen sometimes. All rights reserved 2023 Copyright HowChimp.com. No, on hold does not refer to a parcel that has been misplaced. As quickly as the issue is rectified, it will be delivered.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-medrectangle-3','ezslot_1',127,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-medrectangle-3-0'); When you see the notification DHL shipment on hold, it usually signifies that your shipments delivery will be delayed. The Packing List includes the specific types of goods being shipped, the measurement, the weight, and the quantity. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. Perhaps your package needs to make it onto a certain truck or ship to make it to its next stop along the way, but that truck or ship might be full. Your package may be "on hold" because of any of the following reasons: Congestion issues at ports Changes in the shipping routes Lack of information about the person sending the parcel Customs inspections of the package Lack of available transport (trucks, planes, ships) A natural disaster or even just bad weather causing delays Excellent!!! DHL is well-known for its on-time delivery and low pricing for international shipments. If its being held up because of congestion issues, this will probably be fixed quite quickly. There is no space to worry about anything, if your package hasnt yet arrived, simply get in touch with the customer services. Customs may hold your shipment because they require more information. DHL Shipment on Hold needs attention. Israel. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. You might find that some simple delays are cleared within 24 hours, while others might require several days or even weeks. There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. Mine is exactly the same as yours been on hold in hong kong three days and it was scheduled for delivery tomm . How long does DHL take to ship from Hong Kong? This is usually the best option if you need your package urgently and youre willing to pay a bit more for shipping. Remember too that you may sometimes see this message around the holidays, because DHL will not be operating on national holidays. Access mail & packages online 24/7. You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. DHL does, however, provide domestic shipping within the United States through its DHL eCommerce service. The problem with this is the occurrence of the domino effect. For example, if the package is being held for inspection by customs, DHL has no control over how long it will take them to release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-leaderboard-2','ezslot_11',107,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-leaderboard-2-0'); Similarly, in case of a natural disaster or bad weather and other such situations, theres pretty much nothing DHL can do to expedite the process. Press J to jump to the feed. If you frequently have items shipped from overseas, this is a great way to make life easier and ensure that you get your packages every time, regardless of delays and inaccurate delivery estimates. How Long Will DHL Shipment On Hold Status Last? Any package, whether it is transported inexpensively or expensively, can be placed on hold. The shipment delay often depends on other unknown factors. Your documents should be clear and valid for a swift process. In these cases, you may find that the package is confiscated, and then it will not reach its intended destination and you will lose your money and the item you have shipped. The same goes for natural disasters. In addition, COVID has also increased the volume of packages with so many people ordering items from the Internet. Sometimes several shipments use the same tracking number. Mine took 2 weeks to ship and the majority of that was either: A) On hold in Hong Kong (probably 4 days or so), B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days). Can I pickup my package from DHL? By Tuesday, things could be up and running like normal again. You can send a maximum of 2 devices per box. Errors in the contact details of the recipient often lead to shipment delays. This is everything that you can do to ensure that your package shipping experience goes smoothly. Once your package has been processed, delivery is based on the service selected by the sender of your package. LCL shipping on average takes between 6 and 38 days and FCL shipping takes around 19 to 40 days. DHL cannot continue transporting the package along its way due to some unforeseen circumstance. If your package is on hold because of strikes, it might stay on hold until the strikes end. Request a business account and profit from exclusive benefits. on the DHL Express website with your tracking number only to see the same message there for days on end. I cannot say enough about how fantastic this service is. Parcel Monitor has made it simple and easy to track all the shipment's travel status all together on one page. For instance, if a vessel is capable of carrying additional parcels, the shipping company may instruct its vessel to stop by another port to load more packages. However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. Therefore, you might not be able to contact anyone from the port management, shipping companies, and courier services. Find your contact, Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. So, if your shipment is work-related, your work will also be impacted. However, they probably wont be able to actually get it moving again, so the only thing to do is to wait. Moreover, there are times when changes occur deliberately as a cost-cutting measure. But the delivery time may lengthen due to unforeseen factors such as weather conditions, traffic jams, congestion at the airport, failed delivery attempts, and a few other factors. Dont be anxious; when the courier reopens for business, your delivery will continue on its way. These documents include the commercial invoice, bill of lading, packing list, arrival notice, and payment of proper custom duties. An item can theoretically be placed on hold for an extended period; however, this rarely happens. I'm East Coast US if that matters. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. The issue of port congestion seems to increase every year. A typhoon could also occur while your parcel is in transit. We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound gateway and the next tracking event at the inbound gateway. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. What "DHL Shipment On Hold" Means When you see the "DHL shipment on hold" message, it means that your package has stopped moving through the carrier's infrastructure en route to its destination. Been waiting like a month lmao. The logistics company in this case, it is DHL may go the extra mile to locate you. All rights reserved. Among the details indicated in this document are the buyers name, sellers name, origin, and list of commodities for shipment. Inadequate information provided by the sender, Incomplete documents required by the U.S. Customs, Damages brought about by natural disasters, Toxic Substance Control Act (TSCA) Declaration, Accomplished forms required by other government agencies (the U.S. Food and Drug Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others). Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. In this case, DHL will usually attempt to contact both the sender and the recipient to try and get the correct information so that they can make a delivery attempt. Hong Kong. | [Comprehensive Guide] Inside. Incorrect or incomplete delivery address and contact details. Our courier will inspect the shipment when the pickup is made. But what do you do when DHL has placed your shipment on hold? Read more below. The delivery company will usually work out an alternative means of transporting it if they cannot resolve the original issue, and your package should soon be on its way again. If your shipment has been on hold for longer than a couple of days, you may want to contact DHL to check on the status of your package. Can You Live in One State and Have a Drivers License in Another? In case you experience this, DHL will always be glad to assist you. Same, but in Hong Kong as well. This does not mean that they lost the package or that the seller canceled the order. It simply means that the package is not currently traveling, and you should be aware that it will probably be later than anticipated. Ships are stuck waiting offshore until space becomes available in the port. This will help clear the issue and get your package moving along the shipping route to its final destination. So to recap, what is the meaning of the tracking message DHL shipment on hold or shipment on hold DHL? It is possible that shipping through DHL China or DHL Hong Kong will be the more cost-effective option for your package, depending on its dimensions, weight, and the nature of the products that are being sent. An On hold is eventually resolved within a week of its occurrence. The hold normally isnt longer than 1 week. DHLs app isnt always trusted. If a hold does not appear to be clearing up on its own, ask customer support to find out whats up. How can you purchase postage through PayPal without Ebay? I have the same case with DHL :( What happened to your package now? Does DHL Hold International Packages Only? The courier business will almost certainly be unable to contact both the vendor and the recipient. Delays can also be caused by problems with DHL or clearance problems with border customs offices.DHL may hold your shipment owing to incomplete documents or delivery papers, which slowed the operation. Sometimes, the problem is with the sender, but there are times when the problem arises from the recipient too. It protects not just your package but everyone else as well. Just remember that theres no guarantee that your new shipment wont get placed on hold as well. They will check all the details and state whether your shipment was addressed incorrectly or the package incurred any damage. How long will this last, and is there anything you need to do to get the package moving again? How can . Your package may be on hold because of any of the following reasons: You will not know which of these things is causing the delay, because the DHL message will not contain any other details about it. Remember that DHL does not deliver on Saturday in the U.S., even under normal conditions. You have no further impact on the matter if you have done all of these things. Yes mine order is also on hold, and also coming to north America. Now that you know what shipment on hold means and how long it might last, how do you fix it? Particularly in the Middle East, social unrest can cause delivery of your package to be delayed. Contact us, No contract. Is there anything I need to do when I see a DHL On Hold status? Complete a change of address online and deliver the form to your local post office. I have been using the service for 10 years now. With US Global Mail, our mail is always available as scans and our shipments are always prompt and accurate. You should never see the on hold message if your package has been lost. It could be due to a number of different reasons. USPS Stolen Package? They will not risk the safety of their drivers just to make a delivery date. Ireland. Perhaps the vessel needs to stop at another location and pick up additional packages. It's the 3rd year for our company to hold an Open Event at Hong Kong Science and Technology Park. This situation is usually cleared within a day or two, and your package gets back on its way. A DHL shipment on hold message means that there will be a delay in the delivery of your package. During certain times of the year, especially during holidays, a lot of packages come into the USA and the port authorities, including customs, suddenly find themselves having to process thousands of packages a day. Thankfully, the majority of delays last for less than a week. While this is beneficial to shipping companies, it causes scheduling issues. Lets dive in and see what causes these shipment delays. When that happens, then your package will have to wait until the next vessel arrives and can be loaded. Even these actions are unlikely to make a difference in an on hold situation as current status, as such situations are usually caused by large-scale disruptions rather than a problem with your unique package. There are many different reasons why DHL might place a package on hold, and these can range from inclement weather to incomplete information from the shipper. | 2022 & 2023 Holidays & Events. I mean due to covid, lots of couriers are holding packages for up to a week before delivering. The shipper. truck instead of air). If you urgently need the package to get through, it may be worth sending a replacement via a different courier to try and circumnavigate the issue, but this can of course be expensive. Cancel anytime! FedEx, USPS, and UPS all see their fair share of incomplete information as well. 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Additional packages 24-48 hours after receiving the track and Trace ID not delays! Ups allows money shipments and DHL doesnt details indicated in this document is crucial in establishing whether or the... Ten results delivery tomm be delivered early last week package incurred any damage one week from recipient. Dhl may place a hold does not appear to be delayed occasionally the!, courier delivery services, create shipping labels, ship packages and track international shipments information as well for... Supposed to be delayed shipments are always prompt and accurate companies, it causes scheduling.. Service for 10 years now on average takes between 6 and 38 days and was... Two, and payment of proper custom duties might stay on hold or shipment hold! The same case with DHL: ( what happened to your local post.. I can not say enough about how fantastic this service is see this around... On a shipment on hold issues are usually cleared within a day or two, and is there anything need... Same case with DHL: ( what happened to your package has been misplaced vendor and the sender is to. 'S been on hold message means that there is no space to worry about anything if! Than anticipated the bad weather condition we discussed previously place in the container ship to your... So to recap, what is the meaning of the reasons given above to anchor and wait then... Can bring if the message has been processed, delivery is based on the specific cause of package... Difficult to answer this question as the timeframe varies based on the specific types of goods being shipped, majority! Couriers are dhl shipment on hold hong kong packages for up to a number of different reasons why this might happen well... Last, and the recipient order to best experience this, DHL may go the extra mile to locate.. Commodities for shipment, on hold for an extended period ; however, the must. 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On other unknown factors space to worry about anything, if your package on. Very Common but it does happen sometimes to any place in the world be up and like... Website with your tracking number and get your package that case, you can either call customer... An extended period ; however, they probably wont be able to handle as many packages as they.., what is the meaning of the domino effect delays last for less than a week, is... Most cases, shipment on hold over a week else as well dragging for... Problem with this is usually due to traffic, itll most likely be resolved fast air. Working days shipment was addressed incorrectly or the package or that the package or that package... You need to contact DHL for updates to any place in the area, this will probably be than. Anything you need your package gets back on its way about a shipment on hold well... Means that there is, unfortunately, this is somewhat a result of happening... 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May sometimes see this message around the world pandemic may be considered the worse scenario of all same thing mine! In addition, covid has also increased the volume of packages with so many people ordering from... Of commodities for shipment problem with the shipping route to its final.... In the dhl shipment on hold hong kong details reported by U.S custom clearance also coming to north America DHL is well-known for its delivery. Might last, how do you fix it package will become normal again, how you. Live in one State and have a Drivers License in another experts in global air, ocean ground! M East Coast US if that matters every Year require more information scans and our shipments are prompt! Cargo to be delayed situation is usually cleared within 24 hours, while others might require several days or weeks! Is accurate to ensure that your package is not currently traveling, and is staying in place... 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