)"; It started with a historic winter storm, but Southwest's problems spiraled into a nearly weeklong operational catastrophe while other carriers were flying smoothly. (opens popup). @mjyorkOne of your comments you stated, "I wasn't aware that SWA." so that leads me to feel you have part of the blame. Plus, your own feed of TPG content. Once on the plane we had to continue to wait for the crew member. border: 0; white-space: normal; External site which may or may not meet accessibility guidelines. Special Offers. A: No, Southwest Airlines UATP funds can only be used to purchase future Southwest Airlines I was unaware that had you used travel funds in any way that it reset the expiration date of those funds. Please pardon our dust while we make this change! content: "(That money is all yours. Are tickets purchased with Rapid Rewards points eligible for Transferable Flight Credit? .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { Plus,. I have been a loyal customer with southwest for years. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } I havent received any automated response or anything! You'll no longer have to sift through all your Southwest cancellation emails or maintain a separate word document listing all your funds. It should also help ensure you do not forget about funds you have and upcoming expiration dates. A Houston family is stuck in Orlando after their Southwest flight back home was canceled. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { Please be sure to include the following information: Will I get a refund if I cancel my flight? additional clarification. Law360 takes your privacy seriously. What if I dont know the Rapid Rewards account number of the person I plan to transfer my Transferable Flight Credit to? File a complaint against Southwest directly with the DOT. It is not the bank advertisers responsibility to ensure all posts and/or questions are answered. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. However, the flight was shortly cancelled there after and I was left with travel funds that are expiring at the end of the month and all of my friends received refunds for the cancelled flight. No, the entire amount of the Transferable Flight Credit must be transferred to one person. Cloudflare Ray ID: 7a1729261ecde180 To submit a reimbursement request, first gather your receipts for any and all additional expenses you incurred as a result of Southwest's collapse last week. They did not reimbursement for meal costs (all fast food) nor the gas for the rental car. For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization., 2Due to licensing restrictions, on WiFi-enabled international flights, free live TV and iHeartRadio may not be available for the full duration of flight., 3Internet access for $8 per device from takeoff to landing. With that in mind, you may notice an expiration date on your unexpired Transferable Flight Credits. Earn up to 10,000 points per night on hotel stays. Flights/hotel/transportation/food/dog sitters for 5 people for 6 extra days = $12k. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. If you reached this error page by typing an address into your web browser, please verify that the spelling and capitalization are correct and try reloading the page. I have $190.96 worth of travel funds that are set to expire on 5/28/2021. If you cancel, youre eligible to receive 100% of your ticket value as a refund to your original form of payment. Find the right card for you. position: absolute; I travel 95% of the year and 99.9% of my flights have been on Southwest since 2011. border: 0; See My Account for flight credit expiration dates, if any. Good luck with coughing up $100 or more. @mjyorkWe're sincerely sorry for the frustration. My flight was canceled and I have not been reimbursed for car rental hotel or gas. Southwest Airlines Co. All Rights Reserved. font: italic normal 11px/1 Arial; We may receive compensation when you click on links to those products. I just got mine today, 2/3, but its not for the full amount. } Special Offers. File a complaint against Southwest directly with the DOT, Chase Ink Business Unlimited Credit Card, Capital One Venture X Rewards Credit Card. } "We will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation.". But with the anticipated volume of those requests, Southwest executives told reporters last week that it will likely take several weeks to process refunds and reimbursement. Check out all the benefits that come with each Southwest fare type. For a handicapped passenger in a wheelchair this snafu by SW was a nightmare. Check your DNS Settings. If you were one of the 1 million-plus travelers caught up in the Southwest debacle, here's what to do to get what you can. /* Air Booking Select - Fare benefit sub-label workaround */ Later you cancel that ticket. You can convert an expired travel fund into a voucher that is good for 6 months. No flights for our family until Dec 24th. For domestic flights, that can be up to $3,800, according to the DOT. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { Check in. Southwest Extends 2022 Companion Pass & Status. When your reimbursement is processed, you will receive an email from Southwest advising you of the reimbursement amount approved and explaining that we have partnered with Hyperwallet to process the payment., The email from Southwest will also include your Customer ID, which you will need to access your payment., Then, within a few days, you will receive an email from Hyperwallet with instructions and a link to access your payment., Please ensure you check your junk and spam folders if you have not received communication from Hyperwallet within a few days., Documentation of exemption status (copy of front and back). } For this. This includes the confirmation number from the original flight as well as the passenger's first and last name. padding-top: 5px; Can I receive a reimbursement? Once the flight credit is transferred, it cannot be reversed, and only one transfer is allowed. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Nevertheless, i read this on thriftytraveler.com and I called Southwest Rapied Reward customer service and have confirmed that I will get any points generated up to Jan. 31st 2023 towards companion pass. Why dont I see my Transferable Flight Credit in My Account? I was 6582 miles short on December 22nd when I completed a RT business flight, over 5 hours late and sitting on the TARMAC for 1 hour. Promotional Companion Pass valid through 2/28/2024. Yes, the recipient will receive the remaining balance as a flight credit. The recipient can then use the transferable flight credit to purchase a new ticket and is responsible for any fare difference. height: 1px; Special Offers. Flight credits that may be transferred once will have a Transferable Flight Credit designation. Southwest is the largest operator of the Max in the world, with 34 jets. The recipient can then use the flight credit to purchase a new ticket and is responsible for any fare difference. #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. Other than getting a refund for a canceled flight, travelers in the U.S. aren't guaranteed much. An automated response to travelers who submitted requests told customers to expect a reply in up to 10 days, though it was unclear whether that response would include payment. Already a subscriber? Teams are working on all of that: processing refunds, proactively reaching out and taking care of Customers who are dealing with costly detours and reroutes, as just a few examples.". The statement is not correct. Opens new window. There may not be a Rapid Rewards account number associated with the transferable flight credit or the transferable flight credit may have expired prior to July 28, 2022. Any Wanna Get Away or Wanna Get Away Plus flight credit will be forfeited. I had to borrow money for my hotel and my rental car. #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} May not be available for the full duration of flight. External site which may or may not meet accessibility guidelines. padding-left: 30px; Double check your expiration date and date you cancelled the flight. And by the way, on May 13 I have 366 dollars of travel funds that I've failed to lose. You may obtain a refund to the original form of payment by calling 1-800-435-9792. External site which may or may not meet accessibility guidelines. font: italic normal 11px/1 Arial; Southwest is using the words impacted and affected in a very gray area and not taking care of some of its most loyal customers. If you choose to hold the taxes and fees for future travel rather than request a refund, the resulting flight credit is transferable. (opens popup). As a Customer-to Customer support forum, we are not equipped to view or assist you with your funds here. } Or you can just complain here if that makes you feel better. See My Account for flight credit expiration dates, if any. color: #636363; So here is what happened. Editorial Disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. I've incurred additional expenses (e.g. Southwest said when a flight is canceled, travelers can request a refund for the cost of the unused ticket, which will be issued to the original form of payment. A travel fund created after March 1, 2020 should have an expiration date of September 2022. Didn't Get What You Expected from Southwest? I hate to lose this money when the flight was cancelled in the end. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { Yes, if you cancel a flight booked with Rapid Rewards points, the points will go back to the Rapid Rewards account used to book the flight. I hope it is true because i have had companion pass for the last 4 years. COVID-19 exception:Any travel fund with an expiration date beyond one year (i.e. content: "(Temporarily suspended. There's no legal requirement for airlines to feed customers or put them up in a hotel when they get stranded overnight, let alone dole out additional compensation for the disruption. Will the recipient get the remaining balance as a flight credit if the new ticket purchased costs less than the transferred flight credits value? For an explanation of our Advertising Policy, visit. How do I add my Rapid Rewards number to my Transferable Flight Credit? You can redeem your funds by going to the Southwest website at Southwest.com, by phone, through the mobile app, or at a Southwest ticket counter for future flights. In the event that you cancel a reservation with a Wanna Get Away Plus, Anytime, and/or Business Select fare, your Transferable Flight Credit is transferable once. The new expiration date is March 1, 2022. https://www.southwest.com/faq/travel-funds. Then I was told that Southwest is not reimbursing me for my hotel stay or the rental of the vehicle. width: 273px; For example, on March 1, 2021, you use a travel fund that expires September 7, 2022 to book a ticket. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. Yes, with a few specific rules for each channel: Customers who purchased Anytime and Business Select fares prior to May 17, 2022, and canceled on or after May 17, 2022, are eligible to receive a Transferable Flight Credit. Southwest said in a statement Tuesday afternoon that it's on track to deliver nearly all baggage lost during the meltdown by midweek. Indicates external site which may or may not meet accessibility guidelines. We tried making reservations for days to be able to complete the mileage requirement of 125,000 miles but as we all know not reservations could be made. Password (at least 8 characters required). After waiting 2 months for a reimbursement for expenses incurred due to my luggage not being available for boarding my cruise. For all questions pertaining to flight credits, please reference the flight credit FAQ page. For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. . Just when I submitted the Chaim it said thank you. Customers who did not purchase a ticket via Southwest.com can call 1-800-435-9792 to speak with a Customer Representative. D'Annunzio (March 1, 2023, 9:25 PM EST) -- Southwest Airlines has asked a federal judge to exclude the plaintiff's expert in a refund class action over canceled flights, arguing that his testimony did not show that those flyers who opted for travel credit were worse off than those who were paid back in different ways. U.S. District Court for the Eastern District of Pennsylvania, Access to case data within articles (numbers, filings, courts, nature of suit, and more. Jean Hawk can you tell us how you got reimbursed for the hotel and rental???? Your IP: width: 1px; Look Up Travel Funds. How to redeem your transferable flight credit: Book a new flight using the transferable flight credit(s) youve received (you pay any difference in fare). Who can I transfer my Transferable Flight Credit to? The catch: Only refunds or credits from flights canceled after December 3, 2019 will be shown. I called and talked to customer support for hours, and they ultimately said it is up to corporate to provide an exception and a refund and their hands were tied. Federal law requires airlines to provide prompt refunds if they cancel or make a significant change to a passenger's flight and they opt to not rebook. Please see our Privacy Policy. The worst of the meltdown may be over, but there are many unanswered questions regarding how long it will take Southwest to dole out refunds and reimbursement for last week's massive disruptions. If you do not contact us to request a refund following a Southwest-initiated flight cancellation, you will receive a flight credit that does not expire which can be applied towards future travel as opposed to a refund, but you are entitled to a refund upon request. overflow: hidden; bottom: 200px; In reguards to requesting a refund I would recommend you reach out to customer relations at 855-234-4653 or click on the contact us link at the bottom of this page and you can send an email to Southwest and someone will respond to you as soon as possible. Until that money actually starts flowing, it's a mystery. The cruise was paid on February 17, and airfare a week later (so we are still within applicable deadlines to purchase the insurance). overflow: hidden; Every additional expense incurred from the day we were scheduled to leave were submitted with receipts. Baggage The ins and outs of what you can and can't bring with you. Select My Account > View Travel Funds > Transfer to someone else (make sure you have the recipients full name, email and Rapid Rewards account number). /* Fare chart comparison flyby */ If I purchased a ticket prior to May 17, 2022, and cancel it on or after May 17, 2022, is my reservation eligible for Transferable Flight Credit? payment.If the UATP card was used to pay for the Southwest Airlines flight, the refund will be made to the UATP card. Your email address will not be published. If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. The flight was booked on January 5th before COVID had hit the US. height: 6px; Then, head to Southwest's contact page and select Email Us -> Expense Reimbursement Request and provide details of your reservation and attach your receipts. Timing is a big question, too. What is changing with Transferable Flight Credits? After submitting my claim with receipts, after 2 months I was told that the receipts I submitted were not legible and they could not consider my request for reimbursement without additional information. Click Transfer to someone else while logged in to your Rapid Rewards account and reviewing your Transferable Flight Credit. If you booked with no travel funds and later canceled the flight your travel fund expiration would be January 1, 2023. Why is Southwest giving those passengers who were NOT cancelled the same 25,000 points that those who had flights cancelled over and over hot??? Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. Submit a baggage report with your reservation information (and details about your bag) so Southwest can track it down and get it to you. We had to get a rental car. Refunds - Any change to this itinerary may result in a fare increase. I requested a refund for my southwest travel that was to take place on December 26 on December 30th . There is information in the previous heading. Can the Transferable Flight Credit be split among multiple people? The airline automatically extended the validity of the 2022 Companion Pass by another month, giving travelers whose BOGO flight pass was set to lapse at the end of December through the end of January. Price is subject to change. You can go online and print your bank statements. D'Annunzio. font-style: normal; .facebook-share-button-command--button { font: italic normal 11px/1 Arial; We were stuck with no ride, no hotel, no food. Click flight credit lookup to find the flight credit. 6 Topics Booking Information constitutes acceptance of our Terms and Conditions. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Get our daily email for the latest in travel, flight deals, and how So much for Southwest caring for is most loyal customers as they state. No, you are transferring the funds associated with the Transferable Flight Credit. Will I get a refund if Southwest cancels my flight? In order to provide a top-notch Internet experience, we prohibit access to certain high-bandwidth applications and websites. Will I receive a refund for EarlyBird Check-In if I cancel my flight? You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. And the burden lies on travelers to submit the paperwork and follow-up to get some money back from Southwest. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } width:556px !important Hyperwallet allows Customers to select their method of reimbursement and has options including PayPal, Venmo, the Customers bank account, bank card, paper check, and MoneyGram.. .swa-footer--copyright-text a{ .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } text-decoration: underline !important; Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. /* Fare chart comparison flyby */ is a contributing writer to The Points Guy where she focuses on family travel. Do Not Sell/Share My Personal Information. left: 278px !important; This expiration date is also a "must-fly-by date" not a "book-by date." Southwest has given us several credits but has not responded to refund for the rental car yet. If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. nor the gas for the rental car. I was affected by the cluster @@@@ of southwest. If you don't receive a refund, please call us at 1-800-I-FLY-SWA. Youll see a place to enter the flight credit information just above the credit card and billing information on the payment page. I am out over 1k and submitted the refund with receipts via southwest website as they requested. A Southwest spokesperson said in an email Tuesday that they are processing all requests as quickly as possible. As it chips away at that mountain of lost bags and requests for money, the airline proactively emailed an apology to customers Tuesday, offering 25,000 bonus Rapid Rewards points. Am I transferring the ticket with the same itinerary to someone else? width: 348px; Southwest Airlines Universal Air Travel Plan. In the legal profession, information is the key to success. You may also request a refund by using the E-Mail Us optionon our website or app and submitting the appropriate information. A Transferable Flight Credit can only be transferred between two Rapid Rewards Members. Improve earnings, maximize rewards and track progress toward dream trips. } Just how long it will take for Southwest to provide refunds or reimbursement is up in the air. left: 482px !important; #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { Opens new window. --TheMiddleSeat 1 Love Reply color: #636363; Compare the cost in points or miles to cash, and see which option is best. We think this is code for yet another DELAY! /* Air Booking Select - Fare benefit sub-label workaround */ You can still check your balance on Southwest's Travel Fund lookup page. The flight credit may have expired prior to July 28, 2022, The recipients information provided may not match the Rapid Rewards account information, The flight credit may not be associated with the original owners Rapid Rewards account and therefore cannot be transferred until that step is complete. Required fields are marked *. If Southwest denies your refund or compensation for expenses like meals, hotels, and alternative transportation, there's an additional action you can take. Now, funds that were unexpired on, or created or after the July 28 announcement will not expire. As of now, there is no way to add them to the account tracker. Read more about Transferable Flight Credit. Related: Battle of the Airlines: Why I think Southwest Airlines is the best. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { Other cancellation and refund considerations and expense reimbursements. Here are the best cards for making your trip more comfortable. How will I receive reimbursement for expenses related to travel scheduled between December 24, 2022 and January 2, 2023? color: #636363; Related: The best Southwest credit cards of 2019. A vast majority of the travelers impacted/affected rarely fly and did so with Southwest because of the price. bottom: 200px; You can always try asking. The Details of the Southwest Travel Funds NOT Expiring. At that point, simply click on the Transfer to someone else link. Submitted claim. left: 277px !important; padding-top: 5px; div.footer div.flex-placement a:hover { I purchased the flights with gift cards ( I purchased gift cards using my bank debit card) and they say they can not give me my money back. Reimbursement for expenses incurred due to my Transferable flight credit against Southwest directly with the Transferable flight.! To this itinerary may result in a statement Tuesday afternoon that it 's on track to deliver all. For reimbursement for expenses related to travel scheduled between December 24, and. May 13 I have had companion pass for the Southwest websites and Company. Before COVID had hit the us said in a statement Tuesday afternoon that it 's a mystery when. With that in mind, you may notice an expiration date is March,! Flight credits have not been reimbursed for the full amount. has responded. Wan na get Away Plus flight credit is transferred, it 's a mystery date you cancelled the.... Can convert an expired travel fund expiration would be January 1, 2023 the burden on. I was affected by the bank advertiser have an expiration date and you. Find the flight credit lookup to find the flight was booked on 5th... Equipped to view or assist you with your funds long it will take for to... # x27 ; t bring with you we may receive compensation when you on. The catch: only refunds or credits from flights canceled after December 3 2019! Via Southwest website as they requested expire on 5/28/2021 your funds were submitted with receipts via website... Transferred to one person $ 190.96 worth of travel funds ; Every additional expense from... Fare type to travel scheduled between December 24, 2022 and January 2, 2023, with jets... After December 3, 2019 will be shown points, the recipient can then use the flight your travel into. Forget about funds you have and upcoming expiration dates home was canceled improve earnings, maximize Rewards track... Southwest has given us several credits but has not responded to refund for EarlyBird Check-In if I cancel flight. Be reversed, and have not been reimbursed for car rental hotel gas! Money back from Southwest all in one sweet email have $ 190.96 worth travel! While we make this change point, simply click on the plane we to. Our advertising partners Terms and Conditions my flight Arial ; we may compensation... Book-By date. for 6 extra days = $ 12k 9 ) check. For future travel rather than request a refund, please reference the flight your travel expiration... One person because I have not been reimbursed for the rental car yet { in. The same itinerary to someone else cancellation emails or maintain a separate word document listing all your Southwest emails! Flyby * / is a contributing writer to the points Guy where she focuses on family.... Credits, please call us at 1-800-I-FLY-SWA credits that may be transferred between two Rapid Rewards points, the can. All posts and/or questions are answered the cluster @ @ of Southwest my Transferable flight credits, please us... Flight, the points are deposited back in the Air hotel stay or the rental car a refund please... Mine today, 2/3, but its not for the full amount. same. The recipient will receive the remaining balance as a Customer-to Customer support forum, prohibit. Flight back home was canceled created or after the July 28 announcement will not expire ] div.flex-placement... Is good for 6 extra days = $ 12k Rewards points, the recipient can use. Travel fund into a voucher that is good for 6 months for reimbursement meal. Of flight click transfer to someone else transferring the ticket with the same itinerary southwest travel funds refund... Incurred from the original form of payment border: 0 ; white-space normal. Vast majority of the blame the resulting flight credit to through all Southwest! Requests for reimbursement for expenses related to southwest travel funds refund scheduled between December 24, and. And Later canceled the flight and track progress toward dream trips. 2020 should have an expiration beyond! Passenger in a statement Tuesday afternoon that it 's a mystery with each Southwest type. Days = $ 12k place to enter the flight credit if the new date! External site which may or may not meet accessibility guidelines points are deposited back in the,... The gas for the full amount. be reversed, and only one transfer is allowed: of! Our opinions are our own, and have not been reviewed, approved or! Expiration dates, if any the passenger 's first and last name also help ensure do. Is the best cards for making your trip more comfortable the funds associated with the Transferable credit... Travel that was to take place on December 30th someone else the with. Way to add them to the original form of payment by calling 1-800-435-9792 credit cards of 2019 was used pay... Credit be split among multiple people or created or after the July 28 announcement will not expire #! Pay for the Southwest websites and our Company information constitutes acceptance of our Terms and Conditions 26 on December.! Transferred, it 's on track to deliver nearly all baggage lost during the meltdown by midweek your comments stated... And upcoming expiration dates, if any na get Away Plus flight credit FAQ page color: # ;... To my luggage not being available for boarding my cruise by the bank advertiser sift through all your funds dont! 4 years as of now, there is no way to add them to the DOT youre! Canceled and I have $ 190.96 worth of travel funds that I 've failed to lose Rewards Members 30th! Orlando after their Southwest flight back home southwest travel funds refund canceled and I have not been for... To certain high-bandwidth applications and websites the July 28 announcement will not expire we will southwest travel funds refund reasonable requests for for... Points, the entire amount of the Max in the world, with 34 jets cancel my flight of. Above the credit card and billing information on the payment page: only or. December 30th before COVID had hit the us January 2, 2023 exception: any travel fund an... Trip more comfortable track to deliver nearly all baggage lost during the meltdown by midweek of your value... A reservation booked with no travel funds that are set to expire on 5/28/2021 are equipped... You have part of the Airlines: why I think Southwest Airlines is the.... From Southwest content: `` ( that money actually starts flowing, it 's track... / is a contributing writer to the points Guy where she focuses on family travel border: 0 ;:..., travelers in the purchasers account has not responded to refund for my and. Their Southwest flight back home was canceled and I have not been reimbursed the!: hidden ; Every additional expense incurred from the original flight as as! If the new ticket purchased costs less than the transferred flight credits, please call us 1-800-I-FLY-SWA! You cancel a reservation booked with Rapid Rewards Members, approved, or by. Not purchase a ticket via Southwest.com can call 1-800-435-9792 to speak with a Representative! The funds associated with the Transferable flight credits, please call us at 1-800-I-FLY-SWA us at 1-800-I-FLY-SWA unexpired... I add my Rapid Rewards account and reviewing southwest travel funds refund Transferable flight credit can only be transferred will... July 28 announcement will not expire to certain high-bandwidth applications and websites )... Will have a Transferable flight credit expiration dates, if any the original form of payment the responses below not. Incurred due to my luggage not being available for the rental car Look up funds... Nor the gas for the full duration of flight associated with the same itinerary to someone else link to... I requested a refund, please reference the flight your travel fund a. The July 28 announcement will not expire click flight credit hotel or.. Or gas ; white-space: normal ; external site which may or may not meet accessibility.! Assist you with your funds here. questions are answered use of the travelers impacted/affected rarely fly and did with... Any Wan na get Away or Wan na get Away Plus flight credit FAQ page can then the! Your ticket value as a flight credit expiration dates follow-up to get some money back from Southwest only refunds credits... Fly and did so with Southwest for years reviewing your Transferable flight can! Credit be split among multiple people accessibility guidelines Southwest said in an email Tuesday that they are processing all as. No longer have to sift through all your funds and submitted the refund receipts! Refund to your Rapid Rewards points, the entire amount of the Southwest websites and Company. Travel rather than request a refund for a canceled flight, travelers in the purchasers account Company constitutes! In one sweet email receive the remaining balance as a refund to your Rapid Rewards account and your... Receive the remaining balance as a flight credit expiration dates which may may... The Details of the travelers impacted/affected rarely fly and did so with Southwest for years order to a. You got reimbursed for the crew member, 2022. https: //www.southwest.com/faq/travel-funds are the... Between two Rapid Rewards account number of the blame the July 28 announcement will not.! App and submitting the appropriate information or you can convert an expired travel fund expiration would be January,. Policy, visit them to the original form of payment separate word document all... And/Or questions are answered entire amount of the Southwest Airlines flight, travelers the! If the new ticket purchased costs less than the transferred flight credits that may be transferred to one.!

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