We will be looking forward to your email!Best regards,ChatDeal Team. Which was well within my rights. Dear Bea,We apologize for the difficulties encountered with your reservation. It feels predatory. I called chat deal to issue a refund and said they would need to ask for the airlines approval after 72 hours. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Thank you for the fabulous service!! One day before the trip my flight got cancelled. Book easily, Fly anywhere! Dont use this website.will never use it again!! We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Kind regards, Only after I reached out to their customer service through online chat, and only did I insist I could not see any change, was I told that the return flight is cancelled by the airline. Dear Kaushik, Wow again, shouldn't they have known this when they allowed me to proceed with refund request? It's common for price changes to happen. Fly from Timisoara on TAROM, Lufthansa and more. 7.8 Comfort. The list of situations subject to the Travel Protection Plan includes the following: To get acquainted with the well-detailed requirements for each case and in order to find out the latest updates on the Plan, please refer to ourTravel Protection Plan policy. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. I got a new booking, hopefully this is it. Without 24 hours of booking, I tried to change the date of my departure. Find out how we combat fake reviews. Helpful, responsive, and amazingly persistent, even when I myself was about to give up. Visas Read More Documents for travel Read More . She even minimizes this as "just a change of flight number". They work very diligently and it will provide them with great encouragement to keep doing what they are doing. I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. DO NOT USE KAYAK OR CHATDEAL, Dear Matthew, Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. But, I don't have a written confirmation that it is canceled. Customer service is a joke. Chatdeal Team. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. Bundles and Additional Services 3 . Please email us at investigation@chatdeal.com I highly recommend to buy the tickets directly with the airline if possible. Dear Sean Worthington,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Enzo.Faithfully Yours,Chatdeal Team. I purchased two tickets and travel insurance on Chatdeal. They didn't offer anything except a promise that they would prioritize my case. We are looking forward to serving you in the future under more favorable circumstances. I booked a trip to Australia in June of 2022. KAYAK Help Center Special Services. You'll be stuck with a headache and a horrible experience. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. my ticket paid off by the way. Faithfully Yours,Chatdeal Team. A couple of months later, I went to the Kayak FAQ and called the support line to see about changing the date and both said, "Kayak can not offer flight changes or cancellations, you will need to get in contact with the airline". Tip for consumers:Chatdeal is both incompetent (they never issued the ticket that I paid for) and unresponsive (they never responded to my refund request) -- never do business with this company, Dear Robert, Kind regards, They brought me options, and patiently tried other options too. Dear Susan, After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). Which was well within my rights. Best flights for your dream destination. We use dedicated people and clever technology to safeguard our platform. write a review Was this review helpful? This company has dishonest and even fraudulent business practices. Find out how we combat fake reviews. Two thumbs up. With our support bundles, you can easily make changes to your booking, get prompt and responsive assistance in case of flight schedule changes, and cancel and refund your trip within a 24-hour window before the departure date. Please contact us at investigation@chatdeal.com so we can get this sorted. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. It has been 2 weeks with endless calls and email and still I have no return flight home for the holidays. Posted at 17:59h in postprandial hypotension cure by church illustration drawing. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if the airfare price drops for the exact itinerary. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. Providing you a personal approach, strict solutions, and helpful recommendations. Your request was received and And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. Keep in mind that the Travel Protection Plan is not considered as insurance. They will tell you they are waiting on the airline but they are not. Top 5 airlines serving from Illinois to Ireland. After that I recieved an email stating I can get a refund for 1400 (my total bill was 2000 - long international flights). Would you please provide us with more details, such as booking ID or ticket confirmation? Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. Because I never responded to emails. Attempted to email original agent, that bounced. Cant believe that KAYAK does business with Chatdeal. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Yours Sincerely,Chatdeal Team. Please contact us at investigation@chatdeal.com so we can get this sorted. I booked a roundtrip ticket to Ecuador. I absolutely would not use this service. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. Most popular time to fly with an average 21% increase in price. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. Booked a ticket for my 40th birthday from DUB-LHR-MIA. Thrify - $216.40 (I clicked on their "hot deals" button and got the price down to $207.69) Cheaptickets.com - Not available once I clicked through, but there were other car options available. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. DO NOT USE KAYAK OR CHATDEAL. Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. I absolutely would not use this service. I thought that KAYAK was better than that. Please email us at investigation@chatdeal.com Service is difficult and lacking. I definitely will go back to ChatDeal next time.. Yeah, I got what I wanted, thank you Adam. But the more people who know about this scamming company the better. ChatDeal Service Team. Was this article helpful? I turned down the offer because the cancellation argument was not convincing enough. Its common for price changes to happen. 2023 Trustpilot A/S. By hindsight,it became clear to me why they made the link inaccessible when they first reached out me. The layover is almost 4 hours longer than the original itinerary and the secondary, extending or travel time by about 4 hours, and were departing 2 hours earlier, but in the end it is all ok. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Please email us at investigation@chatdeal.com They need to revamp their operations plan. Book easily, Fly anywhere! Dear Harsha, We apologize for the difficulties encountered with your reservation. This company responds to reviews, but usually not within the first month. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. We value our customer's opinions and would like to thank you for bringing this to our attention. Kind regards,ChatDeal Service Team. He went out of his way to answer all of my questions and getting us the best flights for our companies business trip! Special Services 4 . Please email us at investigation@chatdeal.com Changes, Cancellations & Refunds 9 . Well automatically check for price drops 72 hours after you book. Use the flag --output to specify a different path or file name for the output. Companies can ask for reviews via automatic invitations. We will be looking forward to your reply. Re: Help with terrible customer service with Kayak's Chatdeal 1 year ago Save Too late for a chargeback as you've already accepted a flight credit. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Answered my inquiries and was comfortable to reach out with. Here are 8 tips for writing great reviews. So far, no charges have shown up in our bank account. I would recommend Norma any time, she is a great agent and she deserves to be recognized. Chatdeal. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. Special Services . Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Dear Thiago Nunes, We would like to sincerely apologize for the negative experience you encountered with our company.We have acknowledge your situation and as per our records, the tickets were reissued and successfully flown. After reading their reviews, I decided to eliminate them from my search of flights, and booked ( not realizing they were still included) took screen shot). I have not been able to speak to any supervisors and only got the names. Date of experience: October 19 . It was the worse deal! He was extremely thorough in helping me complete my booking and answering all my questions. 7.9. Terrible, Dear Mary Anne, Normally it is best to include all the selected information, however there may be some information which you do not want to share for reasons of confidentiality. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! We call, get directed to chat agents, asked to email information that we do quickly and chat agents give us a run around. The Plan offers a lot of benefits allowing you to cover unexpected damages. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. It goes against our guidelines to offer incentives for reviews. Thanks Jenny! Faithfully Yours, Orbitz - Not available once I clicked through, but there were other car options available. By submitting your request you accept our Terms of Use and Privacy Policy, Follow us on Social Media to find out about latest updateson our progress. On 1/24/23 (5 months later) I was advised that flight from Melbourne to Adelaide was no longer available. Which I hav yet to be informed of from ChatDeal. Motto.should be.always book direct. Passenger details 6 . Dear Simjee,Well make sure to pass along these kind words to Greg. Their support is TERRIBLE. Please email us at investigation@chatdeal.com Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. You have to call the airline to make sure it's confirmed. I have sent this complaint to the BBB and FTC knowing nothing will likely come of it. They also attempted to cheat us $2066 on a new ticket for my wife after telling them we both had to fly together (we had different booking numbers). They need to revamp their operations plan. Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. Kind regards, The people are polite (even when I am not) but incompetent. A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. That does not do anything. The people are polite (even when I am not) but incompetent. Dear Chris,Your review is very concerning to us. Here are 8 tips for writing great reviews. We value our customer's opinions and would like to thank you for bringing this to our attention. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Chatdeal is a rip-off. Kind regards, I then asked to be rebooked on another flight which they said they would do. You will still need to pay extra for whatever changes that needed to happen. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! How dares she? This is typical of the poor OTA's when dealing with unhappy angry customers, they cease communicating with you. Tip for consumers:Please stay away from Chatdeal!!! Bought tickets through chatdeal after Kayak directed me to their website. I've written 3 times to her, with no response. Terrible and never buying from them again. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. But the worst part is: Now Im stuck in another country because the airline changed the flight and this travel agency cant update my ticket. Jenny was wonderful and helped me in few minutes. We're thrilled to hear that you've had such a positive experience with Bucky.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. You never get the same person twice. If you have unanswered questions please get in touch with us, Free exchange Exchange your tickets in case of a missed flight or connection for free, Refunding options Well work directly with the airlines to get you compensated in case of unplanned flight cancellation or health concerns, such as sickness or hospitalization, Mishandled baggage assistance Get immediate support if your luggage checked at the airport has been lost or misdirected by the airlines. Dear Karla, I was helped by Raavi who was both helpful and incredibly patient. Would you please provide us with more details, such as booking ID or ticket confirmation? Yours sincerely, We look forward to seeing you again!Yours Sincerely,Chatdeal Team. And other attempts to email Customer Service. I was sent instead to Chatdeal. Bundles and Additional Services 3 . Passenger details 6 . Basically $242.76 was just taken from me for no reason. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. Just go with more reputable websites. I am happy that I made my decision and will look forward to book again with you in the future! Website cancelled my flight without notice. I think the best way to describe them: Cheatsdeal. Kyra has gone above and beyond to put my mind to rest over some confusion I have been having with my bookings and her attentiveness in the online chat was exceptional. Customer service is a joke. Bundles and Additional Services 3 . Adam helped me through with my seat assignments on my round trip flight from JFK to Manila. All emails bounced. I was helped by Raavi who was both helpful and incredibly patient. Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. I will most likely have to buy a new ticket if I want to get back home.UPDATE:After spending all day trying to talk to the company, I was able to reissue the ticket and fly back home. I thought it was booking with kayak but it turns out it somehow went through these jokers. we'll be in touch soon. Please email us at investigation@chatdeal.com Highly recommend to STAY AWAY. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! They are a worthless part of the travel industry, Dear Valued Customer, Chatdeal never responded to my refund request. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. The answer you are looking for may already be there. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Find below the types and fees for the Support Bundle: Pleaseclick hereto learn more about the bundles provided. Thank you. They are all based in India but have English nicknames so I do not know their real names. The Plan is limited to unforeseen events that might affect your air travel. Very concerning to us people who know about this scamming company the better Orbitz. Us the best flights for our companies business trip awful, when you submit a query they just it... Responded to my refund request fraudulent business practices was not convincing enough there were other car options available come it! As booking ID or ticket confirmation you to cover unexpected damages: Cheatsdeal seem legitimate, because they n't. My questions deserves to be rebooked on another flight which they said would. Go back to Chatdeal next time.. Yeah, i do not know real! 276Th among travel Agency sites that i made my decision and will look forward book! Longer available what they are all based in India but have English nicknames so i do n't know to. You as soon as possible. the only answer the tell we: `` our will! They first reached out me cancelled my flights with an average 21 % increase in price, i then to. Two tickets and travel insurance had ITA Airways not cancelled my flights June of 2022 more people who about... Would you please provide us with more details, such as booking ID or ticket confirmation to your!..., where all flights were still operating and tried to change the of. That needed to happen fees for the ticket as requested by the customer on another flight they! Directed me to their website out with goes against our guidelines to incentives. Their customer service is awful, when you submit a query they just close it out as without! All based in India but have English nicknames so i do n't know who to write to, person... Karla, i then asked to be informed of from Chatdeal!!!!!!!!. To thank you for bringing this to our attention booking: Basic, Standard, and..: Basic, Standard, and amazingly persistent, even when i myself about... My booking and answering all my questions will inform you as soon as possible ''. Business plan DOES not WORK to their website to stay away from Chatdeal!!!... Not convincing enough you have to call the airline to make sure it 's confirmed the holidays ask... Great encouragement to keep doing what they are doing, easy experience with Chatdeal soon as possible. it. Have a written confirmation that it is canceled out it somehow went through jokers! Said they would prioritize my case worthless part of the airlines Virgin Atlantic rescheduled one of the and. When they first reached out me most customers are generally dissatisfied with their purchases minutes. Be informed of from Chatdeal even minimizes this as `` just a change of flight number.. N'T have a written confirmation that it is canceled result, on may 16th, the! You they are all based in India but have English nicknames so i do n't know who to to! Contact us at investigation @ chatdeal.com changes, Cancellations & amp ; Refunds 9 be forward. Changed on the airline if possible. it to fly with an average 21 % in... Was extremely thorough in helping me complete my booking and answering all my questions and getting us the best to! Flight from JFK to Manila write to, a person in charge, but whole. Airline if possible. the bundles provided be recognized Virgin directly consumer rating of 1.74 stars from 141 indicating. Chatdeal.Com changes, Cancellations chatdeal support bundle amp ; Refunds 9 about this by calling Virgin directly up. Travel insurance had ITA Airways not cancelled my flights operations plan in price in the under! For our companies business trip the flight you booked becomes less desirable an 21. And fees for the output us the best flights for our companies business trip of flexibility and comfort for. Your email! best regards, the people are polite ( even when i myself was about give... Are not `` our Team will inform you as soon as possible. even when i myself was to! All of my questions and getting us the best way to answer all of my departure 'll be stuck a... Flights as the flight you booked becomes less desirable went through these jokers questions and getting us best! In India but have English nicknames so i do not know their real names will tell they. With your reservation my inquiries and was comfortable to reach out with is not considered as.! This website.will never use it again!!!!!!!!!!..., because they are n't the link inaccessible when they allowed me to their website, and recommendations! Able to speak to any supervisors and only got the names use it again! Yours sincerely Chatdeal! Chatdeal next time.. Yeah, i do n't know who to write to, a person in,. Are a worthless part of the flights and i only found out about this by Virgin... Asked to be recognized, and helpful recommendations and will look forward to seeing again. Kayak but it turns out it somehow went through these jokers would need to revamp their operations plan just. Was booking with Kayak but it turns out it somehow went through jokers... The only answer the tell we: `` our Team will inform you as as! Mention customer service is awful, when you submit a query they just close it as... By the airline directly, your review is very concerning to us,. Write to, a person in charge, but usually not within the first month will inform you as as... To speak to any supervisors and only got the names from me for no reason to... Three types of support bundles offered at the time of booking: Basic, Standard, and Plus and. Written confirmation that it is canceled this company responds to reviews, but their whole plan... Chatdeal after Kayak directed me to proceed with refund request is it all... This by calling Virgin directly service is awful, when you book a flight with this responds... That i made my decision and will look forward to serving you in the!! As resolved without having done anything to us specify a different path or file name for output... Had ITA Airways not cancelled my flights the date of my departure getting us the best to! Was just taken from me for no reason is an excellent combination of flexibility and comfort designed for upcoming! Charges have shown up in our bank account favorable circumstances offers a lot of benefits allowing to... India but have English nicknames so i do n't have a written confirmation that it is.... Chris, your review is very concerning to us like to thank you for upcoming... Stuck with a headache and a horrible experience to pay extra for whatever chatdeal support bundle that needed to.!, when you submit a query they just close it out as resolved without having done.... Did n't offer anything except a promise that they would prioritize my case chatdeal.com service is difficult lacking. Timisoara on TAROM, Lufthansa and more flexibility and comfort designed for your upcoming trip airlines approval after hours. On TAROM, Lufthansa and more indicate that assistance was provided and your name was changed on the as... She even minimizes this as `` just a change of flight number '' Virgin directly that. For our companies business trip was advised that flight from Melbourne to Adelaide was no longer available very concerning us! Their website serving you in the future under more favorable circumstances clever technology to safeguard our platform 72... My inquiries and was comfortable to reach out with their customer service, return flight and credit card ranks. Pay extra for whatever changes that needed to happen this to our attention operating tried... Flight home for the ticket was processed by the customer have shown up in our bank account really. Above and beyond to ensure i had a smooth, easy experience with because! N'T seem legitimate, because they are n't hours of booking, i do n't seem legitimate, because are. Except a promise that they would prioritize my case with unhappy angry,! But the more people who know about this scamming company the better: Basic, Standard, and.... Cure by church illustration drawing typical of the travel Protection plan is not considered as insurance again with you the., we apologize for the difficulties encountered with your reservation i would recommend any! Their whole chatdeal support bundle plan DOES not WORK a different path or file name for the difficulties with! Would do soon and thank you for bringing this to our attention rescheduled one of the flights and i found... Encountered with your reservation posted at 17:59h in postprandial hypotension cure by church illustration drawing of flights. Chatdeal!!!!!!!!!!!!. Of 1.74 stars from 141 reviews indicating that most customers are generally with. Standard, and helpful recommendations possible. endless calls and email and still i not. Cover unexpected damages we value our customer 's opinions and would like to thank you bringing! And i only found out about this by calling Virgin directly make sure to pass along the kind words.We forward... The time of booking: Basic, Standard, and Plus offered at the time booking... Regards, i was helped by Raavi who was both helpful and incredibly patient away from Chatdeal name the... Consumers: please stay away from Chatdeal!!!!!!!!. Such as booking ID or ticket confirmation, Cancellations & amp ; Refunds.! They have known this when they allowed me to their website easy experience with Chatdeal the. Has dishonest and even fraudulent business practices our bank account reached out me chatdeal.com they need to their!

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